Frequently Asked Questions

• Who owns the audio?

You own all the audio. To be more precise, the Terms of Service indicates that the person whose name appears on the credit card used to purchase the subscription owns the audio. We do not retain any ownership of the audio after you receive it.

• I don't want to pay until the audio has been delivered. What will you do for me?

Your concerns are appreciated. However, like most other internet purchases, payment must be received before the product is delivered.

• I paid with my credit card, but I was not prompted for the script.

Please fax or email your script as soon as it is ready, and the audio will be delivered via mp3 ASAP!

• If I sign up today, when does my subscription renew?  In other words, when do I have to pay again?

  Your subscription will renew on the monthly anniversary of your subscription.  So, if you signed up on the 14th of the month; your subscription would renew on the 14th of the following month. 
   

• Can I have you read my script in a certain way?

Yes. If you require the announcer to read your script in a particular fashion or in a particular way, make notes for the talent on the script or cover sheet when faxing or emailing it.

• How will the audio be delivered to me?

Once recorded, the audio file will be emailed to you, and also uploaded to a private area of this website for you to download as often as you wish.

• Do I own the audio once I pay for it.

Yes. You own it. You may use it for as long as you wish, without limitation or license.

• Can you guarantee me exclusivity in my market?

No. Market exclusivity cannot be guaranteed. If you would like to hire any of our voices on a market exclusive basis, please contact us to discuss terms.

• Can I buy a half-page or a single liner?

Yes. Clearly indicate that the script you are submitting is a liner or less than a full "30".  It will be considered a 15-second script.

• What if I need something re-recorded or changed. Will you re-record a portion of the audio?

If the change is because of a mistake that was made by the voice talent, or a mispronunciation, then the affected audio will be re-record at no charge to you. If you have changed your mind, or have reconsidered or revised your script once it has been recorded, then the re-record will count toward your monthly dozen. You are welcome to be on speaker-phone while your script is being recorded.  Simply indicate your desire on the script when it is sent.  If your script is especially delicate you may want to take advantage of that option.

• Can I set up a Net 30 Account, or pay by invoice?

Customers who arrange market exclusivity are sent monthly invoices, those who purchase items without contracts (such as any item sold on this website) cannot be billed via invoice. A copy of an invoice can be provided, if needed.

• Most of the audio samples have music and sound effects in them, but my audio is voice only. Can you put music in my audio?

Yes.  To have your audio recorded with music the charge is $85 per month.  Visit this page (click here) to learn more.  The $65 per month charge does not include production, special effects, or music beds. 

• What software do you recommend I use to play your audio files?

For simple audio playback on your computer Windows Media Player is the most convenient and easy to use. For simple editing and mixing Goldwave is very popular. For more complex sound editing Adobe Audition combines power and ease of use. Links to these downloads are available on the downloads page.

• Is paypal secure?

Yes. Paypal has long been the standard by which consumers make credit card payments on the Internet. For more information on the steps taken to ensure your security, please visit their website here.

• Do I need to sign up for a PayPal account to use my credit card?

No. You may pay with your credit card without signing up for a PayPal account.

• Can I use my personal credit card?

Yes. Individuals and businesses other than broadcast companies can subscribe to this service.

• Do you take credit card payments over the phone?

We currently do not take credit card payments over the telephone. When your purchase is made online through paypal, you work directly with an automated system that approves and charges your credit or debit card. There is no human interaction. To take your credit card number over the telephone would require the physical recording of your credit card number onto paper, and then entering it into the computer. This additional step creates an opportunity for your personal information to be violated, and to be honest, that makes our lawyers uncomfortable. It is felt that it is much more private and thus, safer, to enter your credit card information online into paypal's secure website.

• Do I have to use the audio for commercial purposes?

No. You may use the audio for promotional announcements, liners, teasers, overhead announcements, industrial recordings, anything you wish. If you wish to gain market exclusivity for any of the staff voices, please contact us. Script will be billed at $65 for 6 minutes of recorded audio.

• You don't offer the music bed I want.  Now what?

It might be better to request the spot "dry read" and finish production at your studio.  The production music listed on our website is the complete library available for use.

If you have any other questions, please call or email so we can answer them.